Expert Heat Pump Services
Roger L. Newman Co. has been providing heating and air conditioning services to Maryville, TN and the surrounding East Tennessee communities since 1984. What started as a commitment to a different kind of service, quick response times, after-hours availability, and standing fully behind every job, has grown into one of Blount County's most trusted names in HVAC installation, repair, and maintenance. We are a locally owned, family-owned company, and that distinction shapes everything about how we operate: the decisions we make, the way we treat our customers, and the standards we hold ourselves to on every call.
Over the decades, that founding purpose hasn't changed, but the way we deliver on it has evolved considerably. We've embraced new technology to improve how we train our technicians, communicate with customers, dispatch service calls, and diagnose system issues. What once relied entirely on a technician's toolbox and experience now also draws on modern diagnostic tools and streamlined communication systems that make every visit faster and more precise. We've also introduced maintenance agreements, giving homeowners a structured way to protect their HVAC investment and avoid the kind of surprise breakdowns that used to be far more common.
Through all of that growth, one thing has remained constant: Roger L. Newman Co. is still local and still family owned. We're not a franchise, and we're not answering to a corporate office outside of Tennessee. Decisions about how we treat customers, price our services, and run our business are made right here in Blount County, by people who live in this community and plan to keep serving it for years to come.
That same philosophy applies when something goes wrong. If your system breaks down, our goal is to walk you through every available option for repair or replacement, weighed honestly against your specific needs and budget. We don't believe in a one-size-fits-all answer, and we don't believe in pushing a customer toward a bigger job than the situation calls for. Every customer who works with us should be able to count on three things: honesty, integrity, and a team willing to go above and beyond to solve the problem in front of them.
We respect and appreciate our customers. Every homeowner who calls us is dealing with a system that isn't working the way it should, and often at an inconvenient time. We treat that situation, and the person experiencing it, with the respect it deserves.
We stand behind our work. If something isn't right after we've completed a job, we address it. This isn't a conditional promise; it's how we've operated since 1984.
We give honest assessments and options. We don't believe in scaring a customer into a bigger repair or a full replacement when a smaller fix will do. When a replacement genuinely is the better path, we lay out the options clearly rather than steering you toward a single, higher-priced choice.
We won't take advantage of someone in need. Extreme weather, whether it's a summer heat wave or a winter cold snap, tends to be exactly when HVAC systems fail. It's also, unfortunately, when some companies raise prices to capitalize on urgency. We don't operate that way. Our pricing stays fair and consistent no matter how uncomfortable the weather gets.
These values aren't abstract. They show up in concrete ways: we provide upfront pricing on our website for anyone to review before they ever call us. Every quote we provide is detailed, and we won't perform any work without your explicit approval first. When a system replacement is on the table, we typically provide up to five different options, so you can weigh cost, efficiency, and features rather than accepting whatever we hand you. And if a concern or problem comes up after the job is done, we take care of it with no questions asked.
Homeowners throughout Blount County have a number of HVAC companies to choose from, and we believe a few specific things set us apart.
Upfront, transparent pricing. We publish our pricing openly rather than making customers wait for a technician to arrive before they find out what a service call or repair will cost. That transparency extends to our online store as well, where homeowners can shop for air filters and other products directly.
No price gouging during extreme conditions. When temperatures spike or plummet and HVAC systems across the region start failing at the same time, some companies use that demand to raise prices. We maintain fair, consistent pricing year-round, regardless of how hot or cold it gets outside.
Decades of hands-on experience. Since 1984, we've serviced, repaired, and installed heating and cooling systems across generations of technology, from older single-stage systems to today's high-efficiency heat pumps and ductless mini-splits. That range of experience means our technicians have likely already seen the exact issue affecting your system.
A team that documents its credentials. We hold a State of Tennessee Mechanical License and maintain NATE certification, the industry's recognized standard for technician competency. We're also proud to be recognized as an American Standard Platinum Independent Dealer and a Mitsubishi Diamond Independent Dealer, both certifications available only to contractors who meet rigorous standards for training, service quality, and customer satisfaction. (Note: our records show these specific dealer tier designations; please confirm current dealer status and tier before publishing, as manufacturer certifications can be updated periodically.)
Roger L. Newman Co. is based at 1100 Montvale Road in Maryville, TN, and provides HVAC installation, repair, and maintenance throughout Blount, Knox, Loudon, and Sevier Counties. Our service area includes Maryville, Alcoa, Knoxville, Townsend, Lenoir City, Friendsville, Rockford, Louisville, Greenback, Walland, Rarity Bay, and Tellico Village, along with the many neighborhoods and communities in between.
Whether you need a routine maintenance visit, an emergency repair, or a full system replacement, our team brings the same values to every job: honesty about what your system actually needs, fair pricing regardless of the season, and a level of service that reflects four decades of showing up for this community.
775 Total Reviews
Bill Reiordan
Jon Swicegood
Mike Baldwin
Frequently Asked Questions
How long has Roger L. Newman Co. been in business?
Is Roger L. Newman Co. locally owned?
What certifications does Roger L. Newman Co. hold?
Does Roger L. Newman Co. raise prices during extreme weather?
Does Roger L. Newman Co. support the local community?
Experience the Roger L. Newman Co. Difference
Location
1100 Montvale Road, Maryville, TN
Phone Number
